Privacy Policy
Last updated: February 03, 2026
"This Privacy Policy explains how Holiday Heed Kashmir ("we", "us", "our") collects, uses, shares, and protects your information when you visit our website, submit an enquiry, or book a tour package with us. By using our website or services, you agree to the practices described here."
Who we are
Holiday Heed Kashmir is a tour and travel service provider based in Jammu & Kashmir, India. We help travellers plan and book packages, hotels, transport, activities, and related travel services through our team and trusted partner vendors.
Information we collect
- Contact details
name, phone number, email, and city.
- Trip details
travel month/dates, number of travellers, hotel category, itinerary preferences, and special requirements.
- Communication data
details you share with us on forms, WhatsApp, call, SMS, or email.
- Technical/usage data
IP address, device type, browser, pages visited, and approximate location.
- Marketing parameters
UTM source/medium/campaign, keyword, and similar tracking fields.
How we use your information
To respond to enquiries, prepare itineraries, provide quotes, and confirm bookings.
To coordinate your trip with hotels, transport providers, and activity operators.
To provide customer support before, during, and after your trip.
To send booking updates, payment confirmations, and itinerary changes.
To improve website performance and user experience using analytics.
To share offers or updates only if you have opted in (you can opt out anytime).
Legal basis / consent
We process your information to provide travel services you request, to communicate about your enquiry/booking, to comply with legal obligations, and where applicable, based on your consent.
Sharing of information
We may share limited necessary information with trusted third parties only for delivering your trip:
Hotels, drivers, and transport providers.
Website hosting and analytics tools.
If required by law or valid legal process.
We do not sell your personal information.
Cookies & analytics
We may use cookies and analytics tools to understand traffic and improve performance. You can control cookies using your browser settings.
Data retention
We retain information only as long as needed for enquiry handling, booking support, and legal requirements.
Security
We use reasonable administrative, technical, and organizational measures to protect your data. However, no online transmission or storage is 100% secure.
Your rights & choices
You can request access, correction, or deletion of your personal information.
You can opt out of promotional communication anytime by informing our team.
You can control cookies through your browser settings.
Children's privacy
Our website and services are not intended for children. If you believe a child has shared personal data with us, please contact us immediately.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Policy updates
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.
Contact
For privacy-related questions or requests, please contact us using the details in the website footer.
Any questions?
We're here to help you understand your rights.